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When you run into an issue with Fhddos, the fastest path to a resolution depends on having the right information ready. Start with the self-service resources below, then open a ticket if you still need help — and make sure to include a request ID so the support team can locate your exact call immediately.

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Before Submitting a Ticket

Check these resources first — many common questions are already answered:

Documentation and FAQ

Browse the docs and search for the error code, model name, or feature you’re working with before opening a ticket.

Console Logs and Error Details

Check your application logs for the full error response. Note the error.request_id, HTTP status code, error.code, and error.type — you’ll need these when filing a ticket.

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Submitting a Ticket

1

Open the Support Form

Click the Support button in the top-right corner of aiapi.fhddos.com to open the ticket submission form.
2

Include the Essential Details

Provide the following in every ticket to avoid back-and-forth delays:
DetailWhere to find it
Timestamp of the issueYour application logs or browser console
Request IDerror.request_id in the error body, or X-Oneapi-Request-Id response header
Expected vs. actual behaviorDescribe what you intended to happen and what actually occurred
Reproduction stepsA minimal, step-by-step sequence that reliably triggers the issue
3

Attach Supporting Materials

Include any of the following that are relevant:
  • Screenshots of the error or unexpected output
  • Log snippets showing the full request and response
  • Error codes and the complete error response body

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Response Times and Priority

Response times and support priority levels are determined by your subscription plan. Upgrade your plan if you require guaranteed response-time SLAs or dedicated support access.
For production incidents, clearly state the scope of impact and the urgency level in your ticket. This allows the support team to route your ticket to the appropriate priority queue and respond faster.